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Frequently asked Questions

Here’s you’ll find some helpful answers to frequently asked questions. If you have a specific question, please call us today.

How do I apply for a loan?

Clearly Loans only accepts applications through secured loans brokers. To find a broker, type “Secured Loan Broker” into your preferred internet search engine.

Who can apply for a loan?

Anyone who is a homeowner, based in England, Wales or Scotland, with an existing first mortgage and over the age of 21 can apply.

What can I borrow the money for?

We will lend for most purposes including home improvements and major purchases.

As a responsible lender, we will work with you to make sure that the loan is affordable before we lend.

How long will it take to process the loan?

Assuming you get your documents to us quickly and that the information you supply is accurate, it should take between 14 and 21 days to process the loan.

This estimate assumes a reflection period of 7 days, but we offer you a reflection period of up to 30 days.

Do you lend on buy-to-let properties?

No, we only let on owner occupied properties.

Do I need to make a joint application?

You will, if you are married, co-habiting or have a joint mortgage.

Do I need to be employed?

We consider applications from people who are employed, self-employed, retired and people on benefits.

What if I have a bad credit score?

We may be able to lend if you have missed payments on other debts or have CCJs. However, we will not lend if you have entered an individual voluntary arrangement (IVA), have a debt management plan or have been declared bankrupt.

Is there a maximum age?

All applicants must be under 65 years of age at the time of your application. Your loan should be scheduled to finish before your 70th birthday. We will however require satisfactory proof that the loan will be affordable into retirement.

If we are not relying on your income under a joint application, the loan must be scheduled to finish before your 75th birthday.

What amount can I borrow?

We lend from £5,000 up to £100,000, depending on circumstances.

What term can I repay the loan over?

You can repay your loan over a term from 4 to 20 years. If you are consolidating existing debts you may reduce your monthly outgoings, giving you more disposable income. However, if you consolidate unsecured debt with a secured loan, you may increase the overall amount you pay and extend the repayment period of your debts, if you choose a longer term.

Am I required to obtain ancillary services or products as a condition of taking out the secured loan?

There are no additional services or products you are required to take out with Clearly Loans. However, you must keep the property insured for its full rebuilding cost and you can arrange this with any reputable insurer of your choice. The cost of this is not included in the cost of the credit or the APRC.

How do I make repayments?

Repayments are made by direct debit. Clearly Loans Limited has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited (www.eazycollect.co.uk), to collect your payments. Clearly Loans will be shown on your bank statement for these direct debit payments.

Can I repay my loan early?

You are entitled to pay back your loan in full whenever you wish and can request a settlement figure at any time during the term of the loan. Early repayment charges may apply. Check your credit agreement for details.

We would expect you to repay your loan early if you were selling your property or remortgaging with another mortgage provider.

To request a settlement figure, please contact our customer services team.

You can also make a lump sum partial repayment of the amount you owe. If you wish to do this you should write to us to let us know.

Will I receive regular statements?

You will receive statements annually.

What if I can’t keep up with my loan repayments?

If anything happens that makes it difficult for you to keep up your repayments, it’s important that you contact us immediately, so that we can work with you to find a solution.

The loan will be secured against your property, so your home could be at risk of repossession if you fail to keep up with repayments.

If you miss payments then this could affect your credit rating and make obtaining credit in the future more difficult. In addition, arrears changes may be added to your account.

What if I want to move house?

Your loan will be secured on your current property, so if you are thinking of moving house while you have a secured loan with Clearly Loans, you need to let us know.

We will need details of the property you are moving to. It may be necessary for you to partly or fully repay your loan with us using the funds from the sale of your property.

If you are moving house, contact our customer services team.

What if I want to remortgage?

If you want to remortgage or increase the amount borrowed on your first mortgage, you need to let us know as we will need to agree any changes to your first mortgage in advance.

Your Clearly Loans loan is secured by way of a second charge against your property, which ranks behind your first mortgage.

The Clearly Loans charge on your property has a restriction within it which prevents changes to the charges registered against your property without our consent.

If you are thinking about remortgaging, please contact our customer services team.

How do I update my personal details?

To update your personal details, simply contact our customer services team at:

customerservices@clearlyloans.co.uk

Contact us
To contact us please email:
customerservices@clearlyloans.co.uk

Call us on 01923 750 777

Our postal address is

Unit 1a, The Boulevard
Blackmoor Lane
Watford
Hertfordshire
WD18 8YW

Can my interest rate be varied?

The answer is slightly different depending on which type of loan you have. Please read the relevant section below:

If you have a standard variable rate loan

The interest rate charged is variable, which means it can go up or down and therefore increase or decrease the monthly payment due to us. We try to avoid changing the interest rate because we know how important it is for you to know how much you have to pay each month. If we do decide to change the rate, we will give you fourteen days notice in writing before the change takes effect.

The principal reason we would increase interest rates, although not the only reason, is if there was an increase in the costs of our funds or interest rates generally. We may also have to increase rates if there was a significant increase in our cost of doing business.

If you have a fixed rate for the first three years and a variable rate thereafter

In this case your interest rate will not change during the three year fixed period. When the fixed rate period ends, your interest rate will become variable, which means it can go up or down and therefore increase or decrease the monthly payment due to us. We try to avoid changing the interest rate because we know how important it is for you to know how much you have to pay each month. If we do decide to change the rates, we will give you fourteen days notice in writing before the change takes effect.

The principal reason we would increase interest rates, although not the only reason, is if there was an increase in the costs of our funds or interest rates generally. We may also have to increase rates if there was a significant increase in our cost of doing business.

What can I do if I wish to complain?

Clearly Loans is committed to providing you with the best service possible. However, there may be occasions when things go wrong and our service falls short of your expectations. In such cases, please let us know straight away so we can try to put things right.

If you have a complaint, then we will let you know about our complaints handing policy. If we are unable to resolve your complaint to your satisfaction, then you have the right to escalate your complaint to the Financial Ombudsman Service.

What fees will I have to pay?

We will charge a Lenders Fee to cover the legal and administration costs of setting up your loan. This will be notified to you at the outset and is clearly stated on the Offer Letter. Your broker may also charge you a fee.

Where can I find information about default charges?

You can find information about default charges in the List of Fees and Charges which will be sent to you with your Offer Letter.

Key Customer Information

For more information please download our Key Customer Information document.